Shipping policy

Shipping Policy

Trade Name: Valtvrenn

Contact Phone: +44 1723 372451

Support Email: hello@valtvrenn.shop

Legal Registered Entity: SUPER SWIM ACADEMY LIMITED

Registered Address: 2 Belgrave Crescent, Scarborough YO11 1UB, United Kingdom

Effective Date: June 2026

1. Order Processing & Dispatch Time Rules

All orders submitted to Valtvrenn official online store will complete payment verification, stock cross-check, goods picking, pre-delivery quality inspection and shock-resistant packaging after payment is fully confirmed. Our fulfilment team operates Monday to Friday, excluding UK bank holidays, weekends and temporary business shutdowns caused by force majeure incidents.
All in-stock standard merchandise will be dispatched within 24–48 business hours upon successful payment clearance. Any payment completed on weekends or UK public holidays will start processing on the next working day, and the 24–48 hour dispatch countdown will restart from that working day.
If ordered items are temporarily out of stock, delayed by supplier restock cycles or bulk pre-order reservations, our customer service team will send a formal notification email via hello@valtvrenn.shop within 2 working days, providing three optional solutions for buyers: wait for full shipment after restocking, split delivery of available items first with backordered goods shipped separately later, or unconditional full order refund with zero deductions. We will never deliver substitute goods or partial parcels without the buyer’s written consent.
Customised, personalised engraved and made-to-order goods require separate dedicated production scheduling, with extended processing lead time clearly marked on each corresponding product page for pre-purchase reference.

2. Delivery Regions & Standard Global Transit Period

Once parcels are scanned and handed over to cooperative logistics carriers, the unified worldwide standard transit duration is 9–21 working days, covering UK mainland, Scottish Highlands, Northern Ireland, Channel Islands, all EU/EEA member states, USA, Canada, Australia and all other international countries and regions globally.
The 9–21 working days delivery window is only an estimated reference value and does not constitute legally binding guaranteed delivery deadlines. Delivery delays may be triggered by random customs spot checks, annual holiday shopping peak seasons, local national public holidays, carrier labour strikes, extreme weather disasters or sudden cross-border transportation policy adjustments, all of which are outside our reasonable control scope. Valtvrenn shall not bear compensation liability for delays arising from these objective uncontrollable factors.

3. Shipping Fee Calculation & Free Shipping Threshold

All delivery fees are automatically calculated at checkout by our store system based on three core variables: total packaged weight of all ordered goods, recipient delivery postcode or destination country, and the shipping service tier selected by customers. All displayed freight charges fully cover standard protective packaging material costs and basic carrier transportation expenses, with no hidden supplementary surcharges added after order payment.

UK Domestic Free Shipping Regulation

Orders with pre-tax merchandise subtotal of £40 and above qualify for complimentary standard ground shipping across UK mainland. This free delivery benefit does not apply to Scottish Highlands, Northern Ireland, Channel Islands and expedited shipping upgrades. Customers requiring faster delivery services may voluntarily pay the freight difference regardless of free shipping eligibility.

EU & International Cross-Border Shipping Rules

Free standard shipping benefits are not available under daily baseline sales terms. Limited-time worldwide free delivery promotional activities will be prominently displayed on the website homepage, product banners and checkout page with fixed valid start and end dates. All shipping discount codes and promotional vouchers can only be redeemed strictly in accordance with the detailed terms specified upon issuance.

4. Import Duties, VAT & Customs-Related Cost Liability Statement

  1. All parcels delivered entirely within the United Kingdom will not generate cross-border import tariffs. Any applicable sales tax will be calculated and collected at checkout in compliance with the latest HMRC tax regulations, independent of clauses within this shipping policy.
  2. For all EU, EEA and non-UK international orders, all destination-country import duties, local VAT, customs clearance administrative fees, commodity inspection levies and any supplementary fines incurred during inbound customs procedures shall be fully and solely borne by the receiving buyer.
It is the buyer’s exclusive obligation to fully research and understand local commodity import restriction rules, tax brackets and entry regulatory requirements before completing checkout. If customs authorities detain parcels, levy supplementary tax penalties or refuse full import entry due to local import law limits, product inspection non-compliance or insufficient import documentation provided by the buyer, all resulting detention storage fees, round-trip return transportation charges and total goods forfeiture losses shall be undertaken solely by the purchaser. Valtvrenn operated by SUPER SWIM ACADEMY LIMITED will not provide any financial compensation for economic losses caused by destination customs intervention.

5. Formal Claim Process for Damaged, Lost or Quantity Shortage Parcels

5.1 Damaged Goods Claim Guidelines

Customers must fully inspect the outer packaging immediately upon courier handover. If the carton shows obvious crushing, water soaking, tearing or structural breakage, buyers reserve the right to refuse signature acceptance and return the parcel directly to the courier driver on site.
For parcels already signed for delivery where internal products are found damaged after unpacking, buyers must gather complete supporting evidence including unmodified full photos of the original outer packaging, close-up detailed pictures of all damaged merchandise and a clear screenshot of the parcel tracking label. A formal damage compensation application must be submitted via hello@valtvrenn.shop within 7 calendar days from the system-marked delivery date. Our after-sales department will complete full evidence verification within 3–5 working days upon receiving complete materials and provide two resolution options: free identical replacement reshipment or proportional/full monetary refund corresponding to the value of damaged goods. Any damage claim submitted outside the 7-day valid application window will be rejected, as the causal link between transit handling and product damage cannot be reliably verified.

5.2 Lost-in-Transit Parcel Investigation & Remedies

If logistics tracking information remains static with no updated movement records for an abnormally extended period, customers may submit a formal lost parcel inquiry through our official support email. Our team will initiate an official loss trace investigation with contracted courier partners. Formal written loss confirmation issued by the carrier generally requires a waiting period of 15–30 working days, varying per each logistics provider’s internal claim processing protocol. Once official carrier loss certification is obtained, customers may select either free duplicate reshipment of the complete order or a full unconditional refund of all lost merchandise value with no extra cost. We cannot process premature refunds or replacement shipments prior to receiving authoritative carrier loss verification documents.

5.3 Missing Item / Quantity Shortage Claim Standards

If partial ordered goods are found missing after unpacking, buyers must provide complete uninterrupted unpacking video footage and official parcel weight certification issued by the courier within 5 working days after delivery confirmation. Our team will cross-reference original warehouse picking logs, pre-shipment quality control records and carrier loading manifests to confirm liability attribution. After responsibility verification, we will either resupply all missing products free of delivery charges or issue a proportional refund matching the value of absent goods.

6. Handling Mechanism for Undeliverable, Misaddressed & Refused Parcels

Buyers bear full responsibility for entering accurate recipient full name, complete detailed street delivery address, valid active contact telephone number and correct postal postcode during checkout order submission.
Parcels returned to our Scarborough warehouse due to buyer-side errors including inaccurate address input, unreachable recipient contact information, voluntary refusal of delivery without legitimate product quality objections, or prolonged recipient absence triggering automatic courier return will result in deduction of the original outbound shipping cost plus full round-trip return logistics fees from any issued refund. Customers who wish to arrange secondary re-delivery of returned goods must settle a brand-new full shipping fee to cover the second dispatch.
If parcels are returned solely as a direct result of internal warehouse picking errors or our own manual address entry mistakes, Valtvrenn (SUPER SWIM ACADEMY LIMITED) takes complete responsibility for all freight costs and arranges complimentary re-delivery immediately after confirming the internal operational error.

7. 30-Day Return & Refund Supplementary Clause Linked to Shipping

We provide a unified 30-day return window for all eligible goods, calculated from the date the logistics carrier marks the parcel as delivered:
  1. Customers who need to return items shall send a formal return application email to hello@valtvrenn.shop within 30 calendar days after delivery date; return requests submitted beyond the 30-day period will be rejected.
  2. Returned merchandise must remain unused, unwashed, intact with original packaging, brand tags and full matching accessories. Customised goods, clearance sale items and hygiene-sensitive products are non-refundable and non-returnable.
  3. Buyers shall bear all return shipping expenses unless the return requirement arises from our delivery error, wrong item dispatch or verified factory manufacturing quality defects.
  4. After our warehouse receives and completes inspection of returned goods, corresponding payment will be refunded to the original payment account within 3–7 working days. Partial deductions may apply if returned items show obvious wear, damage or missing original accessories.

8. Force Majeure Delivery Delay Liability Exemption Clause

Valtvrenn operated by SUPER SWIM ACADEMY LIMITED shall be released from all contractual breach liability and compensation obligations for delayed shipments, suspended dispatch, stock shortages and logistics service interruptions caused by unforeseeable and uncontrollable force majeure events outside our reasonable operational supervision scope. Applicable incidents include but are not limited to natural disasters such as wildfires, floods, hurricanes and earthquakes; national extreme weather emergency alerts; sudden cross-border customs policy revisions; large-scale industrial strikes by international logistics carriers; public health lockdown control restrictions; temporary airway and seaport closures; and all mandatory regulatory measures issued by national government competent authorities. In the event of large-scale nationwide logistics disruption, we will publish real-time delay notification announcements on the official website homepage for all customers’ reference.

9. Policy Revision & Supplementary Terms Regulation

SUPER SWIM ACADEMY LIMITED trading as Valtvrenn reserves the unilateral right to revise, supplement and adjust all clauses contained within this Shipping Policy at any time, in response to updated UK domestic transportation regulatory standards, evolving cross-border international logistics frameworks and internal business operational adjustment demands. All revised policy terms take immediate legal effect upon publication on the dedicated policy page of our official website, with no separate individual notification required for existing or prospective customers. It remains the customer’s independent obligation to review our latest effective shipping policy content before placing each new order to stay informed of all current delivery rules and provisions.